Help Center

On April 24, 2025 we moved to our own private desktop and mobile app. You were emailed login instructions as long as you don’t have a past due balance and were subscribed to our email list at that time. Contact us if you lost the invite or need to get your account paid.

Note: if you logged into the mobile app only before accepting the email invite and setting a password, then you won’t be able to log into a web browser. In this case, simply go to the login page and select “Forgot Your Password?”

The Balanced Families Membership is a thriving online community of parents and includes downloadable resources, live events, and limited courses. At this time, the courses included in the membership are:

• The Week-by-Week Pregnancy Class for Couples

• Balanced Body Prenatal Exercises

Anyone can join the membership. Members choose between a 3-month plan or an annual plan. With an annual plan, you get 3 months free AND a complimentary account for your partner/spouse.

All other courses not included in the membership are standalone or “add-on” courses. These are one-time purchases that come with lifetime access.

You do not have to be a member to enroll in a standalone course, such as our birth class. This way, customers have total flexibility to purchase what they’re looking for: education, community, or both!

We're so thrilled you're taking ownership of your education! Shoot us an email and we can talk further.

First, give it a few minutes and also check your spam folder.

If you don't see any emails from us, it's probably because there was a typo on your email address at the time of purchase. Contact us and we'll get it fixed!

Prenatal and postnatal classes are often eligible for reimbursement through most flexible spending accounts (FSA), health savings accounts (HSA) or health reimbursement arrangements (HRA). However, the stipulations and requirements for filing vary greatly depending on insurance plans.

The first step is to contact your FSA/HSA/HRA benefits administrator for more information. Usually, the reimbursement form we provide in the beginning of the birth course is enough for a reimbursement.

However, if it's not enough, contact us and we other procedures we can use that will help.

Please note: if, for whatever reason, your insurance denies your request for reimbursement, we are not obligated to reimburse you on their behalf. We advise all potential students to thoroughly research their insurance benefits before enrolling if reimbursement is a must for them.

We serve a highly engaged audience of expecting and new parents. Do you have resources or products that would meet the needs of our audience members? Contact us and we'll talk.

Do you have an audience that would be interested in our courses? Wanna make some side money? Apply here to become an affiliate!

Courses: Our satisfaction rate among students who complete a course is nearly 100%. So while it's not required, we ask that you first complete the courses you purchased. If you would still like to receive a refund, we offer a generous 30-day refund window. Out of fairness to all our customers, we cannot extend this under any circumstances - including insurance reimbursement denials or delays.

Membership: You have 14 days to request a refund starting on the day your subscription began (including any trial periods). To maintain fairness to all customers, there are no exceptions to this deadline. If we terminate your membership account for not complying with our Terms of Service or Community Guidelines, no prior payments will be refunded, but your future payments will be canceled.

If you would like to request a refund, contact us.

Please note: we process refunds as soon as possible, but it can take up to 7-10 business days for your funds to show up in your bank.

No problem! Shoot us an email and we'll get back to you within 1-2 business days.